COUNTY PROFILES Hospitality Star Joyce Mwinzi Tips Hotel Supervision 10 Tips
BY PATRICK KIMANZI, Editor Managing a hotel requires you to pay attention to many things at once. You need to start with a well-trained staff and oversee their work. You need to address the needs of your customers, to keep them satisfied and coming back to the hotel. As a manager, you should always be looking to the future, planning ahead for emergencies and finding ways to improve and grow. Finally, part of managing a successful hotel today requires you to manage your online presence and use technology to increase advertising. Managing the Staff Hire good people. As a hotel manager, you rely on good staff members. This includes everyone from the desk clerk to the maids to the custodians. You want your guests to see efficient and helpful staff members who enjoy and are proud of their work. You need to be able to rely on your staff to do their jobs as expected, without excessive oversight. You should find out from the hotel owners or managers over you whether you have authori...
